Why Choose Us?

Work from either Auckland/Wellington/Christchurch.
A dynamic, growing company serving SMB/SMI businesses based in New Caledonia.
Continuous learning with paid IT exams and training.
Career advancement through performance-based growth.
Strong support from our experienced team.
Exposure to a diverse range of technologies, including legacy and emerging solutions.

About Us: 

Optimum is a division of ABI Sharp, the leading provider of IT products and services to New Caledonia. Optimum delivers excellent outcomes for its customers and employees; we create innovative solutions for our growing client base to improve their efficiency. We are looking for an experienced Senior Systems Engineer to provide remote technical expertise and support to our SME customers in New Caledonia. This New Zealand-based role is a full-time, 40-hour-per-week position and reports to the head of the service department.

We're Seeking:

A Senior Systems Engineer with 5+ years of experience in IT, specializing in supporting and troubleshooting Windows-based environments or networks for SMBs.
Excellent skills in diagnosing, managing, and resolving technical issues across a wide variety of platforms.
Relevant, up-to-date certifications, and a passion for ongoing learning.
Deep understanding of Microsoft's Cloud Solutions (365/Modern Workspace, Azure/Entra, Autopilot, Intune, Lighthouse, Teams/Teams Calling, etc.).
Expert-level understanding of Aruba, Cisco, Ruckus switching, and wireless solutions.
Expert level of HPE, Fujitsu SAN/NAS
Proficiency in providing solutions using Fortinet systems and Microsoft cloud solutions.
Experience in EDR/Cybersecurity platforms such as Fortigate (NSE4)
Experience in VOIP solutions, such as 3CX.

Key Responsibilities:

A key contributor to the Customer Support Team, addressing high-priority tickets (Priority 1 Level 3 Tickets) and providing sales solutions to service tickets that cannot be fixed.
Assist the escalations team with Level 3 ticket resolutions.
Join client meetings (accompanied by their Client Relationship Manager) to address technical queries on ongoing projects.

 Skills and Experience

This is your opportunity to take on a broad role where every day is different! This role requires a skilled Systems Engineer to establish trusted working relationships in a collaborative and approachable manner. You will have effective communication skills both verbal and written (preferably in French and English) with a customer-centric approach to everything that you do. We are looking for a Team Player who is innovative and has a growth mindset.

A key element of this role is to identify and problem-solve to deliver effective solutions confidently. You will be able to make decisions based on timeframes, objectives, risks, implications, and costs. Additionally, you will have the ability to contribute to the development and growth of our product offering.

 What's in it for you?

A Competitive Salary Package
Opportunity to work in a unique environment supporting the New Caledonia-based engineering team with your expertise and experience.
Regular visits to New Caledonia to familiarise yourself with the company and customers.

 To Apply

This role has a strong emphasis on service excellence. If you feel you possess the above qualities and are drawn by the opportunity to work with a tight-knit team, apply now by submitting your cover letter and CV by clicking on the appropriate 'Apply' button.

You must be eligible to work in New Zealand to be considered for this position.

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